If you're not completely satisfied with your glasses for any reason within 30 days of receiving them, simply contact us via email, phone, or livechat. We'll provide a full refund once we receive them back - no questions asked. This includes if you don't like the style, they don't fit right, or you've simply changed your mind.

Our 12-month warranty covers all manufacturing defects, including frame defects, coating issues, and lens delamination. If your glasses develop any issues due to manufacturing defects within the first year, we'll repair or replace them free of charge. This includes loose screws, frame misalignment, and any prescription errors from our side.

For just £20.00, our Accidental Damage Plan provides complete peace of mind. It covers accidents that aren't included in the standard warranty - like scratched lenses, broken frames from drops, or even sitting on your glasses. If you're active, wear your glasses daily, or are prone to accidents, this plan can save you hundreds of pounds in replacement costs.

Making a claim is simple. Just contact our customer service team by phone, email, or live chat. For warranty claims, we'll assess the issue and arrange repair or replacement. For accidental damage claims, we'll just need a brief description of what happened and photos of the damage. We aim to process all claims within 24-48 hours.

While prescription changes aren't covered under warranty or accidental damage protection, we offer a cost-effective reglazing service. This allows you to keep your existing frames and just update the lenses. Within the first 30 days, you can use our satisfaction guarantee if your prescription needs adjusting.

For returns due to manufacturing errors or warranty claims, we provide a free returns label. However, for exchanges or returns within our 30-day satisfaction guarantee period, customers are responsible for the return shipping costs. We recommend using a tracked service to ensure your glasses arrive safely.